Local

If you subscribe to our Worry Free Wire Maintenance, we will repair your jack or inside wiring at no charge. If you don’t subscribe, we will be happy to repair the problem at our standard rates. 

Voice Mail provides an audio mailbox to record, store, retrieve, review, save and handle audio messages. The service will greet incoming callers with a personal or a standard greeting. It provides audio prompts and personal security codes for customers and users of the service.

Customers can access the service from any touch tone telephone. Voice Mail is available for residential and business users. In addition, we provide General Access Voice Mail and Enhanced and Basic Plus packages. 

To Set Up Your Voice Mailbox Password:

1. Dial Your phone number. (Use 10 digits when dialing long distance.)
2. You must press * during the generic greeting to interrupt.
3. You'll hear "Enter your password then press #."
4. Press 4 for mailbox settings. Follow voice prompts.

Note: A stutter dial tone stays on the line until you've received & checked a message. 

To Log Into Your Mail Box:

1. Dial your phone number.
2. Press * during your greeting.
3. Follow the voice prompts.

To Change Your Password:

1. Dial your phone number and log in.
2. Press 4 to change your settings.
3. Press 3 for security options.
4. Key 1 to change the pin.

To Listen to a Message:

1. Dial your phone number and log in.
2. Press 1 to listen and follow voice prompts.
3. To exit, hang up.

While Listening to a Message:

Press 1 to repeat the message.
Press 2 to mark as new.
Press 4 to reply to message.
Press 8 to pause/resume message.
Press 9 to skip message.

After Listening to a Message:

Press 3 to delete a message.
Press # for the next message.

Now you can protect your quiet time but still be reached by special people. You can program your phone to only allow up to 15 specified callers to ring through, all other callers will get a message suggesting they call back later. Your phone will not ring. 

Call Forward lets you forward incoming calls automatically to another phone number. Dial the *72 code to turn the feature on and dial *73 to turn it off. 

When you are on the phone, all incoming calls will be forwarded to your specified number. The specified number can be another number in your home, a cell phone or a number at a different location. 

You can program your phone to forward all unanswered calls to another number. The other number can be a cell phone, another number in your home, or a number at a different location. 

You can program your phone to forward only those calls from a special list of numbers to another number such as your cell phone. When your service is turned "on" calls from numbers in your "forward-to" list will be re-routed to your "forward-to" number. All others will ring at your phone, as usual. 

When you receive a call, the name and number of the person calling you is shown on your Caller ID display screen. A Caller ID Box or Caller ID phone is needed for this feature. 

When you receive a call, the number of the person calling you is shown on your Caller ID display screen. A Caller ID Box or Caller ID phone is needed for this feature. 

Caller ID Blocking suppresses your name and number so the called party with Caller ID Name and Number does not receive this information. Your line is automatically equipped with Per-Call Blocking at no charge.  To activate, press *67 before placing call. 

You can program your phone to reject calls from any number you place in the rejection list. When your service is "turned-on" any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual. 

When you’ve turned this service "on" any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and that they should remove blocking and call back. All other calls will ring through as usual. 

When you receive a harassing call, you can dial a simple code to trace the source of that call. The information about that call is recorded in the telephone company’s equipment. You will not be given the name or telephone number of the person who called.

At your request, trace information will be forwarded to local law enforcement for further action after the necessary forms have been signed. 

Call Waiting lets you answer another call even when you’re already on the phone. If you’re talking on the phone and someone else tries to call you, local or long distance, you hear a quick "beep" tone. Your second caller will hear only a normal ringing signal.

Call Waiting can be canceled on a per call basis, either before initiating a call or during an existing call. Cancel Call Waiting remains in effect only for that call. Once you hang up, or depress the "switchhook", Call Waiting is automatically restored. Any parties calling will receive a busy signal when Cancel Call Waiting is in effect. Note: You must have Three-Way Calling to Cancel Call Waiting during a call. 

This feature allows you to see who is calling while you are on another call. The name and number are displayed on customer provided equipment. Non-published and non-listed telephone numbers will not display.

The name displayed shall be the name associated with the calling telephone number as shown on the Company’s records. The Company, in its discretion, may abbreviate or limit that name for display purposes. The Company does not assure accuracy, and it shall not be liable to any party. 

You can save time dialing busy numbers over and over. Your phone can keep dialing a number while you go about your business, eliminating wasted time and aggravation. As soon as the line is free, your phone rings you and the call is automatically placed for you. 

Distinctive Ring allows you to have two telephone numbers assigned to the same line. You know who the call is for before you answer the phone, because each number has a distinctive ring. You can assign a number solely to the children or you can assign a separate number to your home business and one to the family. Also known as Twin Line.

Hotline allows a customer to call a predetermined number when the customer’s telephone goes off-hook. No dialing is required and the call is processed immediately to the predetermined telephone number, automatically. 

Tired of rushing to catch a ringing telephone only to find out you just missed the call? Now, you can dial a special code to be given a recording of the phone number that last called. 

1. Listen for dial tone and dial your long distance number 1-___-___-____. 2. Listen for two beeps then enter your four digit security code and press #

By dialing a special code before you place a call, you can prevent your phone number and name from appearing on the Caller ID display of the person receiving your call.

When you request* Per-Line Blocking, you do not need to dial a code to block your name and number each time you place a call. Your number will automatically appear as "Private". To override Per-Line Blocking (allowing your number to be displayed) on an individual call, you must dial a special code, *82, before placing the call.

*You must call our office to subscribe to this service. It is provided at no charge.

When you make a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special Call Waiting tone to identify callers from your list. 

Smart Line allows a specific amount of time after the receiver is off-hook before it automatically dials a pre-designated number. This allows you to use the telephone normally but to ring a designated number simply by staying off-hook. 

Speed Calling allows you to reach 8 or 30 frequently called numbers by dialing just one or two digits instead of the entire phone number. 

Three-Way Calling lets you turn an everyday, two-way phone call into a three-way conference conversation. It’s great for holidays or on special occasions, when you wish to exchange greetings with friends and relatives at two other locations. 

Twin Line allows you to have two telephone numbers assigned to the same line. You know who the call is for before you answer the phone, because each number has a distinctive ring. You can assign a number solely to the children or you can assign a separate number to your family. Also known as Distinctive Ring.

Use your phone to talk to with someone in another part of the house, garage, workshop or anywhere else you have an active landline telephone ringing to the same number. 

*Some restrictions may apply and not all services are available at all locations.